Contact Jamestown Water Restoration

How do you keep water damage from spreading before help arrives?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• A backup through the floor drain should be handled as sewage cleanup until the crew says otherwise, so stop using sinks and toilets for now.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether you were able to close the main valve.
• Whether anything came up through a basement floor drain, since older sewer lines in Jamestown can back up in heavy rain.
• Whether the basement walls are wet or just the floor.
• Whether this happened overnight or in the last hour.
• Roughly when the house was built. Much of Jamestown went up in the 1870s to 1920s, and the age points the crew toward likely trouble spots.
• If there's a dog or other pet the crew should know about.
• The name of your insurance company, if you've already decided to file.

It's fine to guess on any of these, and the crew will confirm the details on site.

How does the first visit to your house work?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Which details about Jamestown homes help the crew plan?

Homes in Jamestown span the 1870s to 1920s, and the age of yours tells the crew what kind of pipes to expect. Many Jamestown streets have two story and ranch homes. With basements common here, water from a leak upstairs often ends up downstairs too. Clay drain lines in older houses corrode or let roots in over time, which can lead to backups. Heavy rain raises groundwater here, and that can push water through basement floors and walls. If you're not sure about any of it, the crew will check when they arrive.

Does this page cover your part of Jamestown?

The Jamestown crew covers these neighborhoods:

• Downtown / Main Street Core · much of it from the 1870s to 1920s, most with basements
• Washington Street / CSX Rail Corridor District · most with basements
• Lebanon Street / State Road 75 Corridor · basements are common
• Interstate 74 / East Side New Subdivision Area · basements are common

Calls from Pittsboro, Lebanon, Danville, Anson, Chapel Pines, Thorntown, Heritage Lake and Yellowwood come to us too. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Jamestown and basement flooding.

What do people ask before calling about water damage in Jamestown?